Some simple interventions in promoting resident and attending feedback in our residency program

Purpose: To promote resident and attending feedback in our residency program in the form of evaluations completed in "New Innovations", which is the platform we used for feedback.

Methods/Materials: We initiated automated email reminders in New Innovation which are sent to residents and faculty members after each rotation. We check the New Innovation feedback completion status periodically. For residents and attendings who have delinquent evaluations, additional reminders are utilized in the form of free form prompting regardless of whether it is in the hallway, at the curbside, after a meeting, through a separate work email or through an in person meeting with the program director. Additionally, we mandated that all evaluations have to be filled out prior to the 6 month resident review. We started sending Thank You email to residents and attendings who completed delinquent evaluations. Quantitative data has been collected regarding the number of delinquent evaluations pre and post intervention.

Results: These interventions showed significant improvement in resident and attending feedback rate in New Innovation. Prior to intervention, there were 102 delinquent evaluations in April 2022. Post-intervention in December 2022, there were 2 delinquent evaluations.

Conclusions: These interventions are simple yet effective. The decision was made to continue with these interventions.